Conflict Resolution in the 24/7 Workplace
We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Fatigued shiftworkers are especially prone to conflict both with their colleagues as well as their families.
Conflicts that are ignored or resolved badly don't go away--they cause people to feel resentful and to avoid each other. The effects on the company are a loss of productivity, absenteeism and increased staff turnover.
The Conflict Resolution Workshop goes directly to the heart of this problem.
Outline:
- Conflict is inevitable, unavoidable--even healthy. The existence of conflict is not the problem, but rather how it is resolved
- Causes of conflict at work
- How to listen to others' points of view for better understanding and improved work relations
- How to express needs and challenges openly and honestly without blame, criticism or finger-pointing
- A simple method for resolving conflicts so that needs (not competing solutions) get clearly identified and new, more creative solutions are found with group participation
- How to mediate disputes between team members
About the workshop facilitators
Contact us for a discussion about your industry requirements